RETURNS, REFUNDS, EXCHANGES, REPAIRS POLICY
Returns, refunds, and exchanges for 30 days; free repairs for 6 months since original purchase date.
Outstanding customer service is our number one priority at Kindness Gems!
We appreciate your understanding and patience when reaching out to us and will evaluate return requests on a case by case basis to ensure your satisfaction.
Please submit a request through the contact form or send us an email at firstname.lastname@example.org and someone from our team will reply within 1-3 business days to help you with your request.
All items are handmade with love by our small devoted team in San Diego, CA and due to the nature of our artisan business we are greatly impacted by refunds. However, we are more than happy to accommodate repairs and exchanges!
Mystery Rings and Custom Orders are final sale but we will still honor repairs for those items.
Repairs take 1-4 weeks once we receive your item in the mail. We appreciate your patience and apologize for any inconvenience!