Kindness Gems processes orders as quickly as possible when received, therefore we are unable to guarantee any changes to your order once it has been submitted. If you need to modify an order, you may email email@example.com and we will make every effort to assist you if the order has not yet been processed.
PayPal is independent of Kindness Gems LLC. If you are having trouble checking out with PayPal as your payment method, it may be related to your specific PayPal account that we do not have access to. Please contact PayPal directly at 1-888-221-1161 for assistance.
Kindness Gems ships out orders every Tuesday. If you place an order before 3pm on Tuesday, it will be shipped out that day; any orders after 3pm on Tuesday will be shipped out in the following week. Kindness Gems ships every order through USPS. Shipping charges are calculated at checkout. First class packaging rates start at $3.09, 2 day priority mail at $8.25, and 1 day priority express mail at $31.08.
You will receive a confirmation email once your order has been placed. Please allow 24-48 hours after receiving this email for USPS to update your tracking number and send you a second email with the number included.
Kindness Gems wants you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 30 days of purchase at firstname.lastname@example.org to state your problem. We will work with you to fix the issue, whether it be through a return or a shipment of a new item. Each case with be evaluated individually. Ultimately, your happiness is our first priority!
Please contact us at email@example.com with your concern before making a return. We will work with you to figure out the proper way to handle the situation, and then if need be, we will provide easy return instructions!
Kindness Gems chains and wire are true 14k gold-fill and 925 sterling silver. These metals are high quality, therefore the jewelry does not tarnish or break easy. Our pieces are crafted with the quality and durability to last for years to come.
If your jewelry requires cleaning, we recommend using a mild soap, water, and a soft cloth. Rinse with clean water and pat dry. 14k gold-fill and 925 sterling silver are quality metals that may be damaged with jewelry cleaners that may contain abrasives.
The product photos displayed on kindnessgems.com are for representative purposes. As natural gemstones are a product of nature, variations in color, shape, texture, and pattern may occur slightly. We do our best to provide gemstones that best match the ones displayed in the product photos on the site. Customers should be aware that the actual stone delivered may vary very slightly in look from the pictures shown.
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