Kindness Gems processes orders as quickly as possible when received, therefore we are unable to guarantee any changes to your order once it has been submitted. If you need to modify an order, you may email firstname.lastname@example.org and we will make every effort to assist you if the order has not yet been processed.
PayPal is independent of Kindness Gems LLC. If you are having trouble checking out with PayPal as your payment method, it may be related to your specific PayPal account that we do not have access to. Please contact PayPal directly at 1-888-221-1161 for assistance.
You will receive a confirmation email once your order has been placed. Please allow 24-48 hours after receiving this email for USPS to update your tracking number and send you a second email with the number included.
All items are handmade with love by our small devoted team in San Diego, CA and due to the nature of our artisan business we are greatly impacted by refunds. However, we are more than happy to accommodate repairs and exchanges!
Mystery Rings and Custom Orders are final sale but we will still honor repairs for those items.
Repairs take 1-4 weeks once we receive your item in the mail. We appreciate your patience and apologize for any inconvenience!
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