Kindness Gems accepts major credit cards including Visa, MasterCard, Discover, and American Express. PayPal is also accepted as a form of payment.

Kindness Gems processes orders as quickly as possible when received, therefore we are unable to guarantee any changes to your order once it has been submitted. If you need to modify an order, you may email kindnessgems@gmail.com and we will make every effort to assist you if the order has not yet been processed.

PayPal is independent of Kindness Gems LLC. If you are having trouble checking out with PayPal as your payment method, it may be related to your specific PayPal account that we do not have access to. Please contact PayPal directly at 1-888-221-1161 for assistance.

Kindness Gems does ship internationally, and we are happy to offer free shipping for orders $200 USD and up when shipping internationally. 

You will receive a confirmation email once your order has been placed. Please allow 24-48 hours after receiving this email for USPS to update your tracking number and send you a second email with the number included. 

Free shipping is included with any order over $75 USD for domestic orders, and any order over $200 USD for international orders.

Kindness Gems wants you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 90 days of purchase at kindnessgems@gmail.com to state your problem. We will work with you to fix the issue, whether it be through a return or a shipment of a new item. Each case will be evaluated individually. Ultimately, your happiness is our first priority!

Kindness Gems chains and wire are true 14k gold-fill and 925 sterling silver. These metals are high quality, therefore the jewelry does not tarnish or break easy. Our pieces are crafted with the quality and durability to last for years to come. 

If your jewelry requires cleaning, we recommend using a mild soap, water, and a soft cloth. Rinse with clean water and pat dry. 14k gold-fill and 925 sterling silver are quality metals that may be damaged with jewelry cleaners that may contain abrasives.

Our product photos are an accurate representation of our gems, but due to our gemstones being naturally sourced from the earth, each gem will vary slightly. This means that your Kindness Gems jewelry is truly one of a kind!